SHIPPING & RETURN POLICY
Shipping Policy
Free shipping is available to residents of the continental United States. Extra charges may apply for shipments to Hawaii, Alaska, US Territories, and APO/FPO. All orders are processed within 1-2 business days. Tracking number(s) will be e-mailed upon shipment of your order. We reserve the right to require a signature for delivery.
To ensure a fast and safe delivery we use USPS, UPS, DHL, and a variety of Ground/Air shipping and freight services. Available shipping methods may vary for different destinations. Other shipping services and methods are available upon request. Please email us at support@britishwheel.com if you have any requests or questions.
Products that are oversized must ship truck freight / LTL which differs from ground shipments. NOTE: These oversized items require inspection and a signature upon delivery.
Shipping ETA: Transit can take up to 2-10 business days from the ship date, depending on your location and shipping option at checkout. However, you may experience temporary shipping delays due to unforeseen events, weather, holidays, etc. Please understand that once the package is turned over to the shipping provider it is out of our control. If you have a question about a package that is taking a while to arrive please don’t hesitate to reach out and we can provide assistance.
INTERNATIONAL ORDERS
For international orders, shipping charges will be calculated at checkout. All shipments to international destinations are subject to additional shipping charges which may not be captured until after the order has been placed. British Wire Wheel is not responsible for any customs, import duties, or taxes. It is the recipient’s responsibility to pay all applicable duties, taxes, and brokerage fees. Please be aware that international shipping is especially prone to unforeseen delays. All international sales are final!
Return & Refund Policy
If you are not satisfied with a British Wire Wheel product you have 30 calendar days to return the item from the date you received it. To be eligible for a return, your item must be new and not have any signs of being mounted, assembled, installed, or modified. All returned merchandise must be returned with all original accessories and packaging. The customer is responsible for paying return shipping costs.We do not accept international returns. If your order arrives damaged, defective, missing, or incorrect, please read the section below titled “Defective, Damaged, or Incorrect Items.”
Wheels that qualified for our “free shipping” are subject to shipping charges accrued both to and from the customer – ie. you will be responsible for all shipping costs. All merchandise must be properly packaged for return shipping. We are not able to give credit on merchandise that has been damaged during return shipping due to improper packaging. It is the customer’s responsibility to make sure the wheels are packaged correctly and protected from being damaged.
For orders delivered within the continental US where the reason for return is based on the customer no longer needing or wanting the product, purchasing the wrong product where the description is proper, or any reason that is not the result of British Wire Wheel’s error, the cost of the initial shipping charge and a return fee will be deducted from your refund. A prepaid shipping label(s) may be provided on a case-by-case basis.
Please contact us for a return number, packaging, and shipping instructions. Once we receive your item, we will inspect it. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 2-5 days, depending on your card issuer’s policies
Defective, Damaged, or Incorrect Items
While British Wire Wheel strives to ensure that you receive a product in perfect condition, sometimes due to factors outside of our control, products may be damaged in transit, defective from the assembly line, or we may have simply made a mistake packaging your order.
Upon delivery, please inspect all packages for damage and ensure nothing is damaged, missing, or incorrect. You must email us at support@britishwheel.com or call (831) 200-3631 within 48 hours of receiving your package to qualify for a refund or a replacement (if available). All emails should include your order number and a description of the type of damage that has occurred or what item is missing or incorrect. Where applicable, pictures are required. All packaging materials must be kept for possible inspection. If approved, we will provide you with a prepaid return label to return the defective, damaged, or incorrect product. Upon return, we will inspect the product to confirm the defect, damage, or incorrect product is at no fault of the customer and the exchange or replacement will be processed.
Order Cancellation Policy
If you need to cancel your order or change your shipping information, please email us at support@britishwheel.com or call (831) 200-3631 immediately as orders are processed quickly. Items that have been shipped already cannot be canceled or modified.
If your order has already shipped, you will be responsible for all return shipping and handling charges to cancel the order.
Misdelivered or Stolen Packages
If you cannot find a package marked as delivered, make sure to look around for the package and ask your neighbors. If you still cannot find it, please allow 24-48 hours as packages often appear the next day. If your parcel was misdelivered by the USPS, UPS, or stolen from a property please file a claim with the appropriate agency.
Click here to file a claim with USPS
Click here to file a claim with UPS
We are not able to reimburse or replace missing or stolen packages if the tracking states the order was delivered successfully.
Legal
PLEASE INSPECT and TEST FIT ALL WHEELS ON VEHICLE PRIOR TO MOUNTING TIRES ON WHEELS! If there are any issues with the wheels, please do not mount tires. If you mount them, you own them. Buyer assumes FULL responsibility for wheel/tire fitment. The wheel/tire specifications provided with respect to offset, finish, wheel width, bolt pattern and tire size are accurate, however final fitment is the responsibility of the buyer. Please take into account brake caliper clearance, lug nut size or lug bolt size/length, vehicle ride height and age/condition of vehicle. Professional installation and fitment advice is HIGHLY recommended. Some vehicles may require additional modifications.
Click here to see our complete Terms of Service.
